Free trial
On request, Pro can be tried free for 14 days, once per person, with no card. When the trial ends, the account goes back to the Free plan and nothing is charged. In the apps from the App Store, the trial is offered by Apple under its own terms. Plans bought on the website are paid at once: the first purchase can be refunded in full within 14 days, as below.
Cancelling
You can cancel at any time from the account area, which opens the Stripe billing page. The plan stays active until the end of the period you paid for and does not renew. The data on your devices stays there.
Right of withdrawal
If you are a consumer in the European Union, you can withdraw from a purchase within 14 days of the day you buy it, without giving a reason.
When you buy, you ask us to start the service at once. If you withdraw within the 14 days, we refund the whole amount, including the days already used.
To withdraw, tell us clearly, for example by email to support@wardterm.com from the address of your account, or by phone at +34 630 771 924. You can use the model form below, but you do not have to.
Refunds
- First purchase: full refund if you ask within 14 days, as above. This applies to business customers too.
- Yearly renewal: full refund if you ask within 14 days of the renewal date.
- Monthly renewal: not refunded. Cancel before the next renewal and you will not be charged again.
- Problems on our side: if the service does not work as promised and we cannot fix it, you are entitled to a proportional price reduction or a refund under the law.
- App Store purchases: refunds are handled by Apple, from your Apple account.
Refunds go back to the original payment method through Stripe, within 14 days of the day we receive your request. Nothing is charged for the refund.
Model withdrawal form
Fill in and send this form only if you want to withdraw from the contract.
To Zedbros Communication SL, Ronda President Irla 28, Oficina D30, 08302 Mataró (Barcelona), Spain, support@wardterm.com:
I hereby give notice that I withdraw from my contract for the following service:
Plan: ____________
Bought on: ____________
Name of the consumer: ____________
Email address of the account: ____________
Date: ____________