About these terms
These terms are an agreement between you and Zedbros Communication SL ("we"), whose details are in the Legal notice. They apply when you use the Wardterm apps, the website and the account area. You accept them when you create an account, start a trial or buy a plan. If you accept them for an organisation, you confirm that you can bind it.
A "consumer" is a person acting for purposes outside their trade, business or profession. Some sections give consumers rights that a business customer does not have, and nothing in these terms takes away rights that consumers have under mandatory law.
The service
Wardterm is an SSH client with an encrypted vault. Every plan needs an account. The Free plan costs nothing: your vault stays encrypted on your device and is not synced. The paid plans add features such as encrypted sync between your devices (Pro), a shared vault with seats (Team) and several vaults with permissions (Business). The Pricing page describes what each plan includes.
Your account
- You must be at least 18 years old, or the age of majority where you live, and give an email address that you control.
- Your vault password and recovery kit stay on your side. We cannot read them, reset them or recover them. If you lose both, nobody can decrypt your synced data, including us.
- You are responsible for what happens with your account. Tell us at once if you think someone else has used it.
- An account created on the website that is never opened in the app and has no purchase is deleted about 7 months after it is created. We send an email 30 days before.
Free trial
On request, Pro can be tried free for 14 days, once per person, with no card. When the trial ends, the account goes back to the Free plan and nothing is charged: your data stays on your devices and sync stops. In the apps from the App Store, the trial is offered by Apple under its own terms.
Plans bought on the website are paid at once, and the first purchase can be refunded in full within 14 days under the Refund policy.
Plans, prices and payment
- Prices on the Pricing page are in euros or US dollars. Prices include the VAT of your country, for every plan. You pay in the currency shown. At checkout the VAT is computed from your address, and the total is shown before you pay.
- Plans are paid in advance, monthly or yearly. On the website and in the apps downloaded from it, payment is handled by Stripe, through an account operated by Zedbros Communication SL under the name Wardterm. The charge appears on your card statement as WARDTERM.
- In the apps from the App Store, Pro can be bought through Apple's in-app purchase, at the prices shown by Apple, which include VAT. Apple's terms govern billing, cancellation and refunds of those purchases.
- Team and Business are charged per seat, with a minimum of 2. A change of seats is charged as shown on the payment page before you confirm it.
- Invoices for payments made through Stripe are issued by Zedbros Communication SL and are available in the account area.
How to buy
- On the Pricing page, choose a plan, the period, the currency and, for Team and Business, the number of seats.
- On the Stripe payment page, enter your billing details and card. Before you pay you see the plan, the period, the VAT and the total, and you can go back and correct any detail.
- Tick the box to accept these terms and confirm with the payment button.
Stripe emails you a receipt, and your invoices stay available in the account area. These terms stay on this page with the date of their last change, and you can save or print them. You can buy in English, Italian, French or Spanish; the contract is concluded in the language of the pages you used.
Taxes
VAT is calculated at checkout according to the country of the customer. Consumers in the European Union pay the VAT of their own country. Business customers in another EU country with a valid VAT number pay no VAT, under the reverse-charge rule, and the invoice says so. Outside the EU, local taxes may apply and are shown before you pay.
Renewal and cancellation
- Subscriptions renew automatically at the end of each period, for the same period, until you cancel.
- You can cancel at any time: on the website from the account area, in the App Store from your Apple account settings. The plan stays active until the end of the period you paid for, and nothing more is charged.
- If we change the price of your plan, we will tell you by email at least 30 days before your next renewal. The new price applies only from that renewal, and you can cancel before it.
Right of withdrawal and refunds
Consumers in the European Union can withdraw from a purchase within 14 days without giving a reason. The Refund policy explains how to do it, what we refund and when.
When a plan ends
The data on your devices stays there and you can keep working on the Free plan. Sync stops. Your encrypted data stays on our server while the account exists, so a new plan resumes sync. Session recordings are on your device and are not affected.
Teams
The owner of a team manages and pays for its seats, invites and removes members, and is responsible for doing so lawfully. The owner sees the members' names, email addresses, roles and two-factor status. Removing a member stops their future access to shared vaults.
Acceptable use
You agree not to:
- connect to or test systems you are not allowed to access;
- use Wardterm for any unlawful purpose;
- attack, overload or try to get around the limits and protections of the service, or access other people's data;
- resell or share an account or seats outside your organisation without our written agreement;
- send spam through invitations, sign-in codes or feedback.
Good-faith security research is welcome. Report what you find through the contact form, do not access or change other people's data, and do not disrupt the service.
Reporting illegal content
If you believe that content stored or shared through Wardterm is illegal, report it through the contact form with the topic Legal questions, or by email to legal@wardterm.com. Say where the content is and why you believe it is illegal, and give your name and email address. We confirm receipt and tell you what we decided. If we restrict an account, we tell its owner why and how to contest the decision.
Point of contact for authorities, the European Commission and users under Articles 11 and 12 of the Digital Services Act (Regulation (EU) 2022/2065): legal@wardterm.com, in English, Spanish, Italian or French.
Your content
The data in your vault belongs to you. We claim no rights over it. We store and transmit it only to provide the service. If you send us ideas or feedback, we may use them freely to improve Wardterm.
Our software
The apps, the website, the name Wardterm and the logo belong to Zedbros Communication SL. We give you a personal, non-exclusive and non-transferable licence to use the apps according to your plan.
Availability and changes
Sync may be interrupted, for example for maintenance. The apps keep working on your devices while sync is unavailable. We may improve and change Wardterm. If a change removes an important feature of a paid plan, you can cancel and we will refund the unused part of the period you paid for.
Liability
You are responsible for the commands you run and the servers you connect to. Production warnings and the hiding of secrets in recordings are aids: they cannot catch every risky command or every secret. Keep your own copies of important keys and credentials.
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, wilful misconduct or gross negligence, or any liability that cannot be limited by law. Consumers keep all their legal remedies, including those for a digital service that does not conform to the contract.
For business customers only, and to the extent the law allows, our total liability for each 12-month period is limited to the amount paid for Wardterm in that period, and we are not liable for indirect loss, lost profits or lost data that could have been avoided by keeping copies.
Suspension and termination
You can stop using Wardterm and delete your account at any time. We may suspend or close an account for a serious or repeated breach of these terms, for non-payment, or when the law requires it. We will tell you why and give you time to fix the problem, unless the law prevents it or there is an urgent risk to the service or to other users. If we close an account without fault on your side, we will refund the unused part of the period you paid for.
Changes to these terms
The date at the top shows the last change. We will tell account holders about important changes by email at least 30 days before they apply. If you do not agree, you can cancel before then, and we will refund the unused part of a period already paid if the change affects it.
Law and disputes
These terms are governed by Spanish law. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you can bring a claim before the courts of your place of residence. For business customers, the courts of Mataró (Barcelona, Spain) have jurisdiction.
If you have a complaint, write to support@wardterm.com. We do not take part in an alternative dispute resolution scheme for consumers, nor in the Spanish consumer arbitration system.
Contact
Questions about these terms: legal@wardterm.com. Help with the app or your account: support@wardterm.com or the contact form. Phone: +34 630 771 924.