Your account

Sign in

You sign in with your email and vault password, or with Continue with Apple or Continue with Google and then your vault password. With two-factor on, the app also asks for a code from your authenticator app. A new account starts with Create account: your email and a code we send to it.

Where the account is

• On iPhone and iPad: the Profile tab, then your account at the top.
• On Mac: your account at the bottom of the sidebar, then Account, or the top of Settings.
• On the web: the account area of this website, for email, plans, invoices and devices.

Change your email

1. Sign in to the account area of this website.
2. Next to your email choose Change, enter the new address and choose Send code.
3. Type the code that arrives at the new address.

Two-factor authentication

1. In Account, under Sign-in and recovery, choose Two-factor authentication.
2. Copy the setup key into your authenticator app.
3. Enter the code the authenticator shows and your vault password, then choose On.

From then on, signing in asks for a code from your authenticator app. You can also turn it on in the account area of this website.

Devices and recent activity

• Devices lists the devices signed in to your account, this one first. Choose another one, then Sign out, to sign it out.
• Recent activity lists sign-ins, devices and important changes of the last 90 days, with unusual ones marked. Under Wasn't you? you find Sign out other devices and Remove a device. If you do not recognise something, use Secure my account.

If someone else got into your account

1. In Account, under Sign-in and recovery, choose Secure my account.
2. Type your vault password, then a new one twice.
3. Choose Secure my account and confirm with Face ID or Touch ID.

In one step your vault password changes, every website session closes and shared vaults you own get a new key. All your other devices are signed out, and the data on them is deleted the next time they connect. Sign in again on each one and everything downloads again.

Then follow the steps the app shows: make a new recovery kit, change the passwords and SSH keys of your servers, change the password of your email and turn on two-factor authentication. A device that never connects again keeps the data it had.

Sign out

In Account, choose Sign out. With sync on, the vault leaves this device until you sign in again, and changes not sent yet can be synced first. Without sync, you choose whether the vault stays on this device.

Delete your account

1. In Account, choose Delete account.
2. Enter your vault password to confirm.

Your account closes at once. Its data is erased after 30 days. Until then you can keep it: sign in again in the app and choose Keep account. You can also delete the account in the account area of this website.

A plan bought on this website stops renewing. A subscription bought in the App Store is managed by Apple: cancel it in your Apple Account settings, with Manage subscriptions. The vault stays on this device, with its password. A team owner first removes the team's members, or makes another member the owner.