Troubleshooting

From the app

When a connection fails, choose Help, next to Show details, or in the Connection stopped window. It opens the page of this guide for that message, in the language of the app.

The connection does not open

• The server refused the connection: Connection refused
• The server does not answer: timed out
• The server name is not found: nodename nor servname provided, or not known
• No network, or the server cannot be reached: No route to host, Network is unreachable

The server key or the login is not accepted

• The server's key changed: Connection stopped
• The password is not accepted
• The key is not accepted

The session closes

• The connection closes right after sign-in
• Sessions drop when you leave the app
• Mosh does not start

Account, sync and purchases

• You can't sign in or sync
• An App Store purchase is not active
• You forgot your vault password

Still stuck

Write to us from the contact page. Tell us the exact message, when it happened, the device and the app version.