What you see
One of these messages:
- That did not work (WT-1000). Try again.
- Sync failed
- Offline
- Sync not included in your plan
- Sync stopped
- Two-factor required
Keep the code that starts with WT- if you write to us.
Why it happens
The app could not reach our server, the network changed the encrypted connection on its way, the email code was wrong or expired, or sync is not part of the account's plan.
What to do
- Check that the device is online, then try again.
- Set the date and time of the device to automatic. Encrypted connections fail when the clock is wrong.
- Some company networks, filters and VPNs inspect encrypted traffic, and the app refuses such a connection. Try another network, such as cellular data.
- Sign-in code: use the latest code we sent, check the spam folder, and wait a little after several wrong codes.
- Offline: your changes stay on the device and are sent when the server can be reached again.
- Sync not included or Sync stopped: sync needs Pro, Team or Business. Your data stays on the device. See Plans and billing.
- Two-factor required: your team asks for two-factor authentication. Turn it on and sync starts again. See Your account.
- If it still fails, write to us from the contact page with the
WT-code and the time.